# Support

Our team of volunteer staff are available to provide a range of support services to players, such as:

* Granting access to use custom Programmable Block scripts
* Restoring grids that were damaged or lost due to accidents, bugs, or server crashes
* Handling rule violation reports
* Clarifying any aspect of SDG rules or policies

# Opening a ticket

To open a support ticket, visit the [#🎫sigma-support](https://discordapp.com/channels/516135382191177728/608680615415644170) channel in our Discord and follow the instructions in that channel. This will create a new temporary channel for you to speak privately and directly with staff.

While we will try to respond to your ticket as quickly as possible, as volunteers there may not always be someone immediately available to provide support. If your issue is complex or unusual, it may take longer to resolve as multiple people may need to be consulted, potentially across multiple timezones.

# Restoring grids

In certain circumstances, support staff can restore older versions of a grid that was damaged or lost.

While typically this is reserved for grids lost due to bugs or server crashes, once every 30 days you may request restoration of a grid lost or damaged due to an accident (known as the “oopsie” policy).


:::warning
Grids that have taken damage or seen combat within a reasonable time frame are **not eligible for restoration** through this process. This includes both PvP and PvE.

:::

For full details, see the [SE Global Restore Policy](https://wiki.sigmadraconis.games/en/spaceengies/SEPolicy#se-global-restore-policy).